Can I collect from your offices?
We do not store bullion gold bars products at our office, however, we do offer a secure delivery service to your home.
View ArticleWill you buy back my bars?
We are happy to re-purchase any gold bars that have been bought from GoldMadeSimple at the very best rates. We offer a minimum of 98% of the spot price for gold bars. If your gold is stored in our...
View ArticleDo you ship outside the UK?
For all delivery addresses outside the UK please call Customer Services - +44 (0)207 099 7451 for an exact quote. The cost of delivery will depend on the weight of the gold being delivered and exact...
View ArticleWhat sort of identification do you require?
Your identification is needed to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers licence) and two items which prove your address...
View ArticleAm I required to provide identification to buy gold bars?
For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is...
View ArticleDo you store the Gold Bars and how much does it cost?
Yes we do offer a storage facility. If you choose to store your gold bar or coin in the Gold Made Simple ® vault it will be held in secure premises in London. Insurance charges are covered within the...
View ArticleDo you accept payment by credit or debit card?
We only accept payment by Debit card or by bank transfer using online banking. Please note, if you purchase your gold using a debit card, the gold can only be stored and is not available for delivery,...
View ArticleHow do I know this is not a scam website?
Internet Fraud and scams are nearly as old as the internet itself. There is a fast-growing area of internet fraud perpetrated by dishonest internet marketing and retail sites. So you will want to know...
View ArticleCan I buy gold through my company, as part of my pension or on behalf of my...
We are happy to deal with a wide variety of companies and funds. We require photo identification and two proofs of address from all of the parties involved (e.g directors of the company or trustees of...
View ArticleCan gold be delivered to a different address than the one I registered with?
Yes it can but you will need to send the request to us in writing at the following address: GoldMadeSimple, 4 Brewer Street, Manchester, M1 2EU, stating that you would like the gold to be delivered to...
View ArticleWhere do you deliver to?
We deliver to all UK addresses. We can deliver to addresses outside the UK. Please call Customer Services - +44 (0)207 099 7451. We will be able to provide you with an exact delivery quote. The cost of...
View ArticleHow can I pre-fund my account?
To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer . You MUST quote your unique GoldMadeSimple username, so we can credit your...
View ArticleHow do I transfer funds into my account?
To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer, when doing so you MUST quote your unique GoldMadeSimple username. Orders for...
View ArticleIs the price of gold held when I place my order request?
If you place your order during UK working hours (Monday - Friday, 9am - 5pm) and you have pre-funded your account or paid by debit card, then your order will be processed at the price on your order...
View ArticleHow can I get certified copies of my Identification?
To have your documents certified at the post office take the original documents plus a clear and legible copy of each document to the Post Office. You will need to complete an identity checking service...
View ArticleWhat is the spot price?
The spot price is a theoretical raw price of the gold product. To this we add our margin, all wholesalers and retailers have to add a margin to spot price to cover their costs. We are the most...
View ArticleDo you have any experience in the gold industry?
Jason Cozens and Declan Cosgrove who are the directors and founders of GoldMadeSimple are personally active investors in gold. GoldMadeSimple is partnered with the leading players in the gold wholesale...
View ArticleWhat does the future look like for the gold price? And why?
The long term price of gold has always increased and has been the best way to safeguard wealth for thousands of years. Gold is also a good safeguard against inflation as the central banks and...
View ArticleHow can investors be sure that their money is safe and secure
Gold is a physical tangible asset unlike other 'promises to pay' such as shares or ETF's. Both the supplier of our gold and where we store our gold are members of the London Bullion Market Association...
View ArticleCan you talk me through the pricing structure and purchasing process?
Firstly investors come to our website www.goldmadesimple.com and view the range of products at real time prices. They choose which products they want and then decide whether they would like to have...
View ArticleHow are you funding the business? How does it make money?
The initial setup and infrastructure was funded by its directors Jason Cozens and Declan Cosgrove. We are now in the final stages of securing the first round of external investment which will assist...
View ArticleWill GoldMadeSimple look into other asset clauses, such as ETF's, gold stocks...
GoldMadeSimple is looking into simplifying the buying of other forms of gold such as ETF's, gold funds and shares. These are products which we may offer in the future.
View ArticleWhat makes GoldMadeSimple different to other gold bullion providers? Where do...
We are different in that we offer physical gold with numbered bars which are allocated personally to you. We make the entire process of buying gold simple for everyone. This is all backed by our...
View ArticleWhy did you start GoldMadeSimple.com
Jason Cozens and Declan Cosgrove, the Directors and founders of GoldMadeSimple decided to start the company after being advised to buy gold by their own Independent Financial Advisors and following...
View ArticleHow secure is the client's account?
Each client's funds goes into their own separate account which has rigid controls and processes. When we sell the gold the proceeds of the sale only go to the client's account that originally funded...
View ArticleCan I get my stored gold delivered at a later date?
If you have requested that your gold be stored in our Vault, it is possible to then get this delivered to you with a delivery charge. You should contact the customer services team via email...
View ArticleShould I transfer more than the advertised price of gold?
It is a good idea to transfer between 3-10% more than the advertised price if you have placed your order and not yet funded your account. This is because the price of gold fluctuates and changes by the...
View ArticleCan I pay by standing order?
Yes, we've made it simple to add to your gold portfolio on a monthly basis. We'll automatically make the investment for you straight from your Goldmadesimple account by standing order. In this way you...
View ArticleWhat is a carat?
The purity of Gold is represented by carats. Each Carat represents 1/24 percent pure gold by mass. 24 carat gold is 100 percent pure whereas 14 carat is 58 percent pure. 22 and 24 carat gold are very...
View ArticleHow do I pay for my gold?
We have tried to make paying for your gold as simple as possible. Below are the methods of payment we accept. 1. Bank transfer- We recommend that you pre-fund your account. If you are transferring...
View ArticleWhat is Gold Grams?
Gold grams is where you own a portion of a large gold bullion bar. A lower cost investment, you can buy as little - or as much - of the gold bullion bar as you like. Because the gold bullion bar is...
View ArticleCan I get my Gold grams Delivered?
Gold grams is where you own a portion of a large gold bar. This means you can't take delivery of it because you own a portion of the bar rather than the actual gold bar. However this is a lower cost...
View ArticleCan Gold Bullion make up part of my SIPP?
Yes, SIPPs allow for investment in a wide ranging portfolio, and gold bullion can be part of that portfolio. Gold Bullion is an approved asset class in the government guidelines surrounding SIPPs.
View ArticleCan Gold Bullion form part of my ISA?
Yes, you can invest in gold as part of an ISA, but there are limitations. You are not able to buy physical gold bullion, as part of an ISA, such as gold bars or coins. You can, however, buy shares in a...
View ArticleCan I invest in a Gold Mine?
Yes, an alternative to buying physical gold bullion is to invest in the shares of companies that are involved in the exploration and mining of gold. This can be a high risk investment as you are...
View ArticleCan I transfer gold grams to gold coins or gold bars?
You can't transfer your gold from gold grams to bars or coins without selling your gold grams first. Once you have sold your gold grams your goldmadesimple account will then be updated with the funds....
View ArticleCan I sell my gold that you store in your vault to a third party in the future ?
Yes you can sell your stored gold at any time. You will need to request that your gold be delivered to you, once you have received your gold you can then sell this back to us at a guarenteed 98% of the...
View ArticleHow do I change my address/personal details?
You can change your personal details online by logging into your account and clicking on Account Settings. It is important that you log into your account to change any personal details because our high...
View ArticleDoes Gold Made Simple ® carry out credit checks on clients buying from the...
Yes Gold Made Simple ® may need to carry out credit checks on clients buying gold from the Gold Made Simple ® website. These checks may leave a "soft footprint" on the clients credit history but will...
View ArticleWho is Liable if my gold goes missing
It is the Post Office who is responsible for the package until the point that it is signed for, we highly recommend using a secure delivery address where no one else will be able to sign for your...
View ArticleWhy do I have to wait 10 days for delivery when paying by BACS?
When paying by BACS you have a right to recall the payment which we may not be aware of until up to 10 days after the initial transaction hits our bank account. We recommend using Faster Payments or...
View ArticleWhat would happen if GMS went into administration?
The gold you have bought from us and have stored with us belongs to you. You are sent an invoice which represents your proof of purchase and ownership. Should GMS go into administration the...
View ArticleHow is Goldmadesimple.com Ltd regulated?
Gold Made Simple ® is based the UK and falls under UK legislation. It is therefore is regulated under English Law. Regulatory responsibility rests on three mutually independent arms of law...
View ArticleHow much gold can I have delivered and is it insured?
Within the UK, we only use Royal mail. The maximum amount of gold per parcel is 1 kilo The maximum amount of silver per parcel is 5 Kilos Our insurance covers loss while in transit with Royal Mail from...
View ArticleIs the stored gold insured?
Secure We offer our customers the option to store their gold in secure and insured London Bullion Market Association (LBMA) member storage facilities in London. We do not store customer gold on...
View ArticleI'm with the Co-op Bank, what process should I take when transferring money...
If you are a co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do no include a reference number or the name of the account...
View ArticleCan I invest on behalf of a company?
If you wish to invest on behalf of a Company, instead of the standard ID verification, please download and complete the Company Investment: Administrator Authorisation form and return it to us along...
View ArticleIâve heard that in times of economic crisis the government could confiscate...
Although it is highly unlikely that the UK government would confiscate privately held gold, there is always a small possibility of this happening, in the event of a national economic emergency. In the...
View ArticleWhat is the advantage/difference in investing in physical gold over ETFs or...
Investing in Exchange Traded Funds (ETFs), or similar 'paper' investments involve 'counterparty risk' which means that your investment may be at risk if one of the companies involved in the transaction...
View ArticleDo the gold bars that we sell have unique serial numbers?
The availability of unique serial numbers and certificates depends on the refinery that a bar comes from. Usually small bars (1gr - 100gr) have neither serial numbers nor certificates. The majority of...
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